With the expansion of online stores today, despite the numerous advantages these virtual shops offer, unfortunately, a platform has also emerged for the sale of counterfeit goods, which has raised concerns among consumers during their purchases and among manufacturers of genuine products when introducing their goods to the market.
Noavaran Sanaat Padab Company aims to create a pleasant, secure, and comfortable shopping experience while educating consumers and preventing deception by fraudsters. The company has taken steps to inform its customers about methods for identifying genuine products so that they can distinguish between authentic items and counterfeits before making a purchase, ensuring they are confident in the authenticity of the product.
Noavaran Sanaat Padab believes that one of the fundamental rights of consumers is to benefit from high-quality products made from safe and premium raw materials based on technological knowledge, which should also include support, authenticity guarantees, and quality assurance. In this regard, the company strives to raise consumer awareness so that they can make informed choices and purchase original products. It is recommended that if you intend to buy a product, you first research the origin of the item and the manufacturer’s company, including their history and market presence. Ensure the quality and reputation of the product and learn how to identify genuine items before purchasing from reputable online or local stores.
Methods for Identifying Genuine Products:
- The brand name should be printed without prefixes or suffixes on the packaging.
- The official NSG logo must be displayed on the product packaging.
- An authenticity barcode should be included.
- The official contact number of the company (+98-54613000) should be printed.
- The official website of NSG (NSGco.co) should be mentioned.
- The packaging should be sealed with NSG packs and holograms.
The authenticity barcode is one way that the anti-smuggling organization has provided to legitimate manufacturers so that consumers can verify their purchases. Any copying, imitation, or forgery of this company’s trademarks and authenticity barcodes will lead to legal action.
Methods for Obtaining Product Authenticity Confirmation:
By visiting the official website at WWW.NSGco.co or the company’s online store at WWW.NSGkala.com , select “Customer Support” and then “Request Product Authenticity Verification.” Enter your product code and mobile number, then wait for a response regarding your product’s authenticity.
You can also send an image of the authenticity barcode on the product packaging to the company’s official number (+98-54613000) via WhatsApp or Telegram to receive confirmation from our experts.
Scan the authenticity barcode on the product packaging with your mobile camera, enter your mobile number and last name, then wait for a response via SMS. After receiving a relevant code, text it to the official company number (+98-54613000) to receive confirmation of your product’s authenticity or lack thereof. (If you do not receive an SMS, it means either your promotional messages are blocked or you are on a telecommunications blacklist, or that the purchased product is counterfeit.)
How Can We Report Counterfeit Goods?
The sale, production, distribution, and promotion of any counterfeit or imitated goods or trademarks of this company are prohibited and will result in legal action. To protect legal rights and safeguard this company’s trademarks—registered for years in intellectual property offices—reporting mechanisms have been established so that violators can be quickly identified and prosecuted. Thus, you can report all sellers, distributors, promoters, and producers of counterfeit products by visiting our official website at NSGCo.co or our online store at NSGkala.ir. It is important to note that to protect the privacy of those reporting counterfeit goods, no personal information will be collected when submitting a report. All individuals can report these violations without disclosing their identity. Additionally, individuals can contact the company’s legal department at +98-54613000 to report issues over the phone.
Frequently Asked Legal Questions:
- What is a brand? A brand is a name, term, design, or any other feature that identifies a product or service belonging to a business so that consumers can distinguish it from others. A brand symbolizes what a business offers its customers.
- Why do counterfeit goods enter the Iranian market? In developed countries, strict laws and monitoring prevent counterfeit goods from entering markets. Unfortunately, such preventive measures are rarely seen in Iran; thus, legal actions against violators are often necessary.
- Why do fake products attempt to exploit well-known brands? High quality and commitment over years have built public trust in these companies. Unfortunately, some manufacturers using cheap materials fail to gain public trust; thus they resort to imitating established brands to mislead consumers into thinking they are purchasing quality products.
- What does “without prefixes or suffixes” mean? If a brand name like Z90 appears alongside any other letter or word—even short—it becomes evident that it has been altered with a prefix (e.g., BZ90) or suffix (e.g., Z90+), indicating an intent to deceive consumers. Hence, any similar branding indicates a counterfeit product lacking standards.
- Why do some manufacturers attempt to imitate this company’s product designs? Some fraudsters try to replicate packaging designs thinking they can mislead consumers into associating their inferior products with established brands. Such imitation is illegal and subject to prosecution. If you see any products resembling original designs but under different brands, know they are counterfeit.
- How can we ensure the legitimacy of products from a store? To verify sellers of genuine products, call the official company number (+98-54613000) with details about the store. You can also send images of store signage and contact details via WhatsApp or Telegram for verification from our experts.
